POPIA and PAIA Manual
This manual has been prepared in accordance with:
- The Promotion of Access to Information Act, 2000 (“PAIA”)
- The Protection of Personal Information Act, 2013 (“POPIA”)
This manual applies to SOAR By Thamani.
1. Purpose of this Manual
The purpose of this manual is to:
- Promote transparency and accountability
- Explain how requests for access to records may be made under PAIA
- Describe how Thamani processes personal information under POPIA
- Inform data subjects of their rights
2. About SOAR By Thamani
SOAR By Thamani is a business support services provider specialising in:
- Cloud Accounting
- Flexible Finance Resourcing
- Payroll Management
- HR Solutions
- Automation & Reporting
- Operational Support Services
- Principal Place of Business:
11 Walters Street
Rosebank
Johannesburg
South Africa
3. Information Officer
Information Officer: Thuto Motsie
Address: 11 Walters Street, Rosebank, Johannesburg, South Africa
Telephone: 010 157 1902
Email: info@soar-thamani.global
Website:https://soar-thamani.global/
4. Records Held by SOAR By Thamani
SOAR By Thamani may hold records including:
- Corporate Records
- Registration documents
- Governance records
- Policies and procedures
- Financial Records
- Financial statements
- Invoices
- Accounting records
- Banking records where applicable
- Human Resources Records
- Employment contracts
- Payroll records
- Leave records
- Training records
- Employee files
- Operational Records
- Supplier agreements
- Client records
- Service contracts
- Internal policies
- IT systems documentation
5. How to Request Access to Records
Requests for access to records must be submitted in writing to the Information Officer.
Requests should clearly state:
- The record requested
- Requester identity
- Reason for request
- Right being exercised or protected
- Preferred form of access
- Applicable fees may apply where permitted by law.
6. Grounds for Refusal
Access to records may be refused where permitted by law, including.
- Protection of personal privacy
- Confidential third-party information
- Commercially sensitive information
- Legal privilege
- Security and safety concerns
- Frivolous or unreasonable requests
7. Protection of Personal Information
SOAR By Thamani is committed to processing personal information lawfully and responsibly.
Personal information is processed:
- Fairly and transparently
- For specific lawful purposes
- Securely and confidentially
- Only as necessary
- Accurately and responsibly
8. Your Rights Under POPIA
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete information where lawful
- Object to certain processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator
9. Security Measures
SOAR By Thamani applies reasonable technical and organisational safeguards to protect information against:
- Loss
- Unauthorised access
- Misuse
- Alteration
- Disclosure
10. Updates to this Manual
This manual may be updated from time to time to reflect legal or operational changes.
11. Contact Details
For PAIA or POPIA requests, enquiries or complaints:
Thuto Motsie
Information Officer
Email Address: info@soar-thamani.global
Telephone: 010 157 1902